Health Directory

The Dispensary Directory of Health Support Groups, click on a name for more information:

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Children’s Therapy Department

A district wide community service providing holidays, physiotherapy and occupational therapy for children (from birth to leaving school) with physical difficulties. The service can give advice on specialist equipment, toys and activities for children with special needs. The service can only be accessed through referral from a doctor.

Citizens Advice Bureau

The Citizens Advice Bureau (CAB) offers a free, confidential, impartial and independent advice service. Telephone advice is a 24 hours automated service. Leave messages on answer machine when staff are unavailable.


Appointments arranged for General Advice (Tuesday & Thursday), Welfare Benefits (Wednesday), Drop-in for Welfare Benefits Take up, Monday 2pm - 4pm.

Tel; 01947 605157 (Tuesday & Thursday 10am-3.30pm to make an appointment)


Esk Valley Drop-in – Bradbury Centre, Castleton, Friday 10am -12noon

The Bureau will offer a home visit if this is the only way to access the service.

Cleveland Disability Forum (CDF)

Cleveland Disability Forum (CDF) is a registered charity supporting disabled people in Teeside. CDF can help with representation, information, signposting, sheltered employment opportunities, training, disability equality training, advocacy, help with funding applications and help with setting up new groups.

Cleveland Rape & Sexual Abuse Counselling Service

Covers the Stockton, Middlesbrough, Redcar and Hartlepool area. Offers helpline and face to face counselling for women and girls over 12 years of age who have experienced sexual violence. Also provides information for staff from other agencies, friends and relatives. Can refer men to relevant services. Support also offered for eating disorders and self harm.

Co-operative Online Doctor

The Co-operative Online Doctor service is supported by NHS registered doctors and customers can undergo a consultation for a variety of medical conditions. Customers may also buy prescribed medication through an online process for a quick, convenient and professional service.



24 hour communication and Good Neighbour Service primarily for elderly, disabled or other vulnerable people living in their own home in the Scarborough, Whitby, Filey area, including rural locations and villages within the Borough.


Service available to tenants in sheltered and general housing as well as owner-occupiers. In an emergency or serious difficulty, help can be summoned 24 hours a day, 365 days a year at the press of a button or by calling the Control Centre on 01723 351558. Staff at the Control centre will alert the relevant emergency services or contact a Doctor, personal carer a nominated friend or relative or send a mobile warden out to your home, or simply provide a reassuring voice at the end of a phone. Whatever you call for, an immediate response is guaranteed.

Community Mental Health Team

Tees and North East Yorkshire NHS Trust provides specialist mental health services for people in the Scarborough, Whitby and Ryedale area.


Whitby Adult Community Mental Health Team and Whitby Elderly Community Mental Health Team, based at The Anchorage provide help and support to anyone over 18 years of age with mental health problems.


The team consists of psychiatrists, community psychiatric nurses, social workers, occupational therapists and admin support staff, and can provide help with difficulties such as stress, relationship problems, abuse, longer term mental health needs, support for older people who are confused, and support for carers.


Clients are usually referred by GPs. For further details contact The Anchorage.

Contact a Family - Family Support Service

A service for families who have a child, aged from 0-19 years, with a diagnosed or undiagnosed disability or long term condition. It is for those who would welcome some support from an independent worker and who are not receiving a similar service from anyone else. The Family Worker aims to help parents and carers with issues that arise from caring for their disabled child. Help is short term, but families can ask for support again should the need arise.


Support provided can include, help setting up parent support groups, managing the transition between children’s and adult services, information on local services, negotiating with other agencies such as social services or education, help with accessing benefits, emotional support through a crisis or time of stress for example when receiving a diagnosis or moving to a new school.

The service is confidential. The Family Worker will only speak to other services with the family's permission unless there are concerns about a child's safety. The Family Support Service covers North Yorkshire (and some parts of Cleveland if required).

Continence Advisory Service

Clinic times: Wednesday morning - Haworth Unit, Scarborough Hospital;

Thursday morning - Whitby Hospital; Friday morning - Malton Hospital;

Friday afternoon - Haworth Unit Scarborough Hospital


Team of specialist nurses who deal with bladder and bowel problems. The service is offered to everyone aged 4 years and upwards. The service aims to promote continence where possible and to provide management and containment if not. The service offers a range of treatment and management programmes in order to improve bladder and/ or bowel control and function, tailored to suit the needs of the individual person.

Education and advice is provided to all staff from Primary Care and Acute Trusts, Adult and Community Services and providers of Residential and Nursing Homes. The service supplies and manages the provision of pads to patients within the community setting following assessment.

Crisis Call Service - Ryedale, Scarborough & Whitby

24 hour mental health outreach service providing non-medical intervention. Available to people aged 16 years plus who are in a crisis due to mental health problems. The service is free but you need access to a telephone. You may need to use a public phone box or ask a hospital or Police Station if you can use their phone.


Crisis workers are paid workers with experience of mental health issues. A worker might suggest that a visit to you may be helpful - visits are made at a safe place agreed with you by the two workers on duty. They will listen to you and may assist you in sorting out the most appropriate service that may be able to help.


Friends, carers and relatives can also contact CrisisCall on your behalf and with your agreement. CrisisCall only deals with a crisis where the main problem is mental health.